Most pieces are made to order and leave the studio in 2 to 3 days. They ship with a tracked standard carrier. Delivery usually takes 7 to 20 days, depending on the route and customs. If you need something sooner, write to us before ordering.

We ship to the US first. For other countries, write to us and we will quote the shipping before you order.

Yes. Cat collars use a breakaway clasp and lighter hardware, and cat sizes are listed separately from dog sizes. If you are between two sizes, choose the smaller one and measure again with two fingers under the tape.

Yes. Start with the custom page and book a free consultation. Custom work begins with a deposit, and custom pieces are final sale.

Unused, non-custom pieces can be returned within 14 days of delivery. Custom and made-to-measure pieces are final sale. Damaged or wrong items are replaced. Full details are on Shipping & returns.

Every pet can have a room. Three rooms are included, and two more can be opened by application. Rooms are private by default, and deleting one requires your password. Start at Keepsake.

Every order sets aside $1 from us to a partner that helps pets and their people. Each month we publish one story from the other end. Read it at The Other End.