Making time

Nearly everything is made after you order. Most pieces leave the studio within three working days. If a piece needs longer, we will tell you before we start.

Shipping

• Shipped with a tracked standard service.
• Typical delivery to the US: 7 to 20 days after dispatch.
• Tracking is sent by email when the parcel leaves the studio.
• We do not ship to PO boxes outside the US.

Duties and taxes

Any duties, taxes, or customs fees charged on arrival are the customer’s responsibility. We cannot predict or reimburse them.

If something goes wrong

Write to Contact within 14 days of delivery if the parcel is damaged, lost, or the wrong piece arrived. Send a photo if you can. We will replace or refund it.

Returns

• Unused, non-custom pieces can be returned within 14 days of delivery.
• Pieces must be unworn, clean, and in their original packaging.
• Return shipping is paid by the customer, unless the item was wrong or damaged.
• Custom and made-to-measure pieces are final sale. They are made for one pet only.

Refunds

Once the piece arrives back and is checked, the refund is issued to the original payment method. This usually takes 5 to 10 business days, depending on the bank.

Changing an order

Write to us as soon as you can. If the piece has not been started, we can change the size, color, or address. Once weaving begins, changes may not be possible.