Reader’s note: this is a working draft, not legal advice. Have a lawyer review it before launch, especially if you sell to the EU or California.

1. Who we are

Leash & Loom is an independent studio. For privacy questions, write to [email protected].

2. What we collect

• Order details: name, email, shipping address, items, and order history.
• Payment: handled by our payment provider. We do not store full card numbers.
• Messages: anything you send through Contact, the custom consultation, or Share your story.
• Newsletter: your email and the date you subscribed, if you choose to join.
• Usage: pages viewed, device type, and approximate location, collected through cookies and analytics.

3. Why we use it

• To make, pack, and ship your order.
• To answer messages and manage custom consultations.
• To send the newsletter, if you asked for it.
• To improve the site and understand which pages are useful.
• To meet tax, accounting, and legal obligations.

4. Cookies

We use essential cookies to keep the cart and checkout working, and analytics cookies to understand traffic. You can block cookies in your browser; essential parts of the shop may stop working if you do.

5. Who we share it with

We share only what is needed with:

• Our payment provider, to process payment.
• Our shipping carrier, to deliver the parcel.
• Our email provider, to send order and newsletter emails.
• Our hosting and analytics providers, to run the site.

We do not sell personal information.

6. How long we keep it

Order records are kept for as long as tax and accounting rules require. Newsletter emails are kept until you unsubscribe. Messages are kept for two years, then deleted.

7. Your choices

• Ask for a copy of the personal information we hold about you.
• Ask us to correct or delete it, where the law allows.
• Unsubscribe from the newsletter at any time, using the link in every email.
• If you are in California, you may ask what we collect, ask us to delete it, and ask us not to sell it. We do not sell it.

8. Children

The shop is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has sent us information, write to us and we will delete it.

9. Where your information goes

Some of our providers may process information outside your country. When that happens, we use providers that offer appropriate safeguards.

10. Changes

If this policy changes, the new version will be posted here with a new date. Material changes will be announced by email if you have an account or a newsletter subscription.

11. Contact

Privacy questions and requests: Contact or [email protected].